Planning your visit
We are excited to welcome you back and we want to make your visit as safe and enjoyable as possible. This means there will be some changes to the way you visit.
Please be aware that some areas of the gallery may be closed until it is safe to open them, such as the Archive space.
We are admitting fewer people into the gallery so we can provide enough space for social distancing. This means we would like you to book your visit in advance. You will need to book a free ticket for every person in your party.
If you are looking to make a school or college group booking please contact the Learning team who will be able to discuss your visit requirements directly with you.
How to book
- To ensure we can maintain social distancing and to help us make your visit safe and enjoyable, it is important that you book a ticket in advance.
- You must book a ticket for each person in your party.
- You’ll need to choose a time-slot for your arrival.
- You can book up to midnight the day before you’d like to visit.
- Due to limited spaces, we’re asking that you only book once a week to allow others a chance to visit.
When you arrive
- Please use the glass atrium entrance off Kings Road. This entrance has stairs and a lift to take you directly to the gallery.
- Please arrive within 10 minutes of the start time of your ticket and report to Hatton Gallery reception. You may need to queue for a short time while tickets are checked. Sadly, if you arrive late, we'll not be able to guarantee you immediate entry. Entry will be at the discretion of our staff based on the number of people already in the building.
- Please note: the current exhibition, Newcastle University Fine Art Degree Show 2021, continues in the Newcastle University Fine Art Department. After you have viewed the exhibition in the Hatton Gallery spaces, please go to Fine Art Foyer area where a student representative will give further instructions about visiting the rest of the show. Your ticket will allow access to all parts of the exhibition.
- Have your ticket ready to show our staff either on your phone or a printed copy.
- To maintain social distancing, please do not pass your phone or printed tickets to our staff. You may be asked for your name and booking number.
- To comply with government guidance you will be required to wear a face covering when entering and for the duration of your visit. (This does not apply to under 11s or people excluded due to health conditions).
- In order to help reduce the risk of a local outbreak of coronavirus we are legally required to take contact details of all visitors over 16 who do not book in advance or use the NHS track and trace app, as well as recording the time of entering our venue. In line with guidance issued by the government, we will keep your details for 21 days. We will only share them with NHS Test and Trace, if asked, in the event of a fellow visitor testing positive for coronavirus.
- We will also be displaying NHS QR code posters to make it easier for you to check-in. You will need to download the NHS app onto your mobile phone before you can scan the QR code. The app is available on Andriod's Google Play or Apple's App Store - search for NHS Covid-19. If you check-in using the QR code then you do not need to share your details with us. Your cooperation in helping us to keep our visitors, staff and the wider community safe is greatly appreciated.
- Please follow the one-way route through the venue.
Throughout your visit
- Please follow government advice around social distancing when you visit. Any children in your group must be supervised at all times.
- Please read the signs providing guidance and our staff and volunteers will also be happy to help you adjust to the new way of visiting.
- Our staff will greet you at a distance. They will be wearing face coverings and we have new screens at our till points.
- Unfortunately the archive space will remain closed, until it is safe to open it.
- Food and drink are not permitted inside the building.
- If possible, please use contactless payment when visiting.
- We encourage you to use the hand sanitisers around the site.
- We have increased cleaning in all public areas and especially in areas of high contact.
- If you have any of the symptoms of coronavirus, or if you have been in contact with anyone that has the virus in the last 14 days, please don’t visit.
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